Ford car fails to deliver claimed mileage: Kerala Consumer Court awards 3 lakh compensation

Recently, Kerala Consumer Court awarded Rs 3 lakh compensation to a man who filed a complaint that his owned 2014 Ford Classic Diesel was not offering the claimed mileage as shown in the advertisement.
The Ford’s advertisement promises a claimed mileage of 32 kmpl, while after investigation it has been found that the Ford Classic diesel car was offering 40% less mileage than the claimed figure. Therefore, the Kerala Consumer Court awarded Rs 3 lakh in compensation to the car owner.
On the other hand, Ford said that mileage depends on various factors, such as road type, and driving and traffic conditions. Moreover, the company said that the car’s mileage was determined by the third party.
The expert commissioner handed the report after testing the vehicle, revealing the approx. mileage of 19.6 kmpl in the presence of the parties involved.

The consumer court said,“No stretch of imagination can make a man of reasonable prudence believe the justifications and contentions put forth by the opposite parties to digest the wide gap between the actual and the claimed mileage of the car in question. Under the circumstances and the reasons elaborated supra, we have every reason to believe that the opposite parties miserably failed to refute the allegations in respect of their mileage claims, levelled against them by the complainant.”
Further, the court added that the car manufacturer, Ford India and Kairali Ford, the seller opted an unfair trade practice resulting in a low mileage for the car.
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2 Replies to “Ford car fails to deliver claimed mileage: Kerala Consumer Court awards 3 lakh compensation

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