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United passengers stranded in Delhi after its Friday’s Chicago nonstop cancelled

United passengers stranded in Delhi after its Friday’s Chicago nonstop cancelled


NEW DELHI: United’s Delhi-Chicago nonstop (UA 713) was cancelled on Friday and passengers complained the airline did not make any arrangements for them in terms of providing hotel accommodation to those who required the same and for facilitating exiting from immigration. The Boeing 787-9 Dreamliner taxied out around the scheduled departure time of 1.10 am on Friday. After reaching a taxiway, the aircraft is learnt to have developed a technical snag. It then returned to IGI Airport’s T3.
An inflight announcement was made at 1.55 am, asking passengers to disembark as the crew would have exceeded the flight duty time limitation (FDTL) — maximum time for which they can operate as per regulations to ensure safety — if the aircraft took off for the nonstop journey to the windy city after this delay. While these issues regularly happen in aviation, passengers complained United did not do what airlines are supposed to after such a cancellation — provide hotel accommodation to those who require it and escort passengers to immigration for helping them exit the airport.
Comments have been sought from United and are awaited.


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